How to access my pin? And reset my password

[softech]

@alexandrajwhyt1   You try to use Forgot Password link ( https://selfserve.publicmobile.ca/forgot-password/ ) to reset the password?  But you will need to remember your Security question to self reset it 

If you are unable to reset your password and/or you need to reset your PIN, you can open ticket with PM Support and they can sort both issues for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@alexandrajwhyt1 

You created your pin# when you activated. If you cannot remember your security question and answer contact customer support to get the pa. They can reset your account pin# after you answer the extra verification questions. Type "password reset" and "human" and follow the prompts to submit your ticket via SIMon.

Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour of the opening hour of customer support at 6am eastern.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[BKNS27]

@alexandrajwhyt1 

Only a CS_Agent can help you access your account and change your PIN if you forgot it.

You can contact them by private messaging or create a ticket by SIMon Chatbot on this Community page.

PM CS_Agent staff are available between 6:00am to 10:00pm EST so keep your eyes on the envelope icon above.