How to Undo a Payment From the Wrong Account

[Alich]

Yesterday I tried logging into my account to renew my plan and forgot which email I made the account under. I ended up finding the original email but the problem is that somehow the first email I used already had an unactivated account and so I made a payment through that. I need to undo it so I can pay on my actual account but when I called Public Mobile to fix that issue, it asked for an account pin, which I have no idea how to find that out because the account isn't even activated in the first place. Need help with figuring out my options.

[Alich]

It wasn't live support but the number was 611. I just privately messaged CM so I guess I'll just see from there.

[Meow]

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@Alich wrote:

 but when I called Public Mobile to fix that issue

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YOU CALLED PM? I would like to know phone number of 'live support' as such thing does not exist...

Your issue will be VERY hard to remedy as PM is pre-paid service so once paid - you are done - have to use service no matter if you need it or not.

You can always try to open a ticket and ask for refund explaining your mistake.

[hTideGnow]

hi @Alich 

honest, you can't undo it.  The account you out in money wrong just suspended at the moment?? and you not planning to use it??

you can ask support agent but I don't think they can do anything 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO · Accepted solution]

Hi @Alich,

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)