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How long does it take for them to get back to you?

wychao
Great Neighbour / Super Voisin

I submitted a ticket 2 days ago and haven't heard back. At what point should I start getting worried? 

4 REPLIES 4

hTideGnow
Mayor / Maire

H@wychao   

 

I would another open ticket if waited over 12 hours.

 

XionBunny
Deputy Mayor / Adjoint au Maire

Any time it's over 48 hours is best to send another follow-up ticket, just to be safe.

Pop_Eye
Great Citizen / Super Citoyen

For me...usually the same day. But can be 2 - 8 hours later. Do you have alerts set up to advise your of a new Private Message?

Hollister
Deputy Mayor / Adjoint au Maire

@wychao 

 

Usually up to 48 hours. You can always submit another ticket.

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