How long does it take for them to get back to you?

[wychao]

I submitted a ticket 2 days ago and haven't heard back. At what point should I start getting worried? 

[hTideGnow]

H@wychao   

I would another open ticket if waited over 12 hours.

[XionBunny]

Any time it's over 48 hours is best to send another follow-up ticket, just to be safe.

[Pop_Eye]

For me...usually the same day. But can be 2 - 8 hours later. Do you have alerts set up to advise your of a new Private Message?

[Hollister]

@wychao 

Usually up to 48 hours. You can always submit another ticket.