- last edited on
I submitted a ticket 2 days ago and haven't heard back. At what point should I start getting worried?
I would another open ticket if waited over 12 hours.
Any time it's over 48 hours is best to send another follow-up ticket, just to be safe.
For me...usually the same day. But can be 2 - 8 hours later. Do you have alerts set up to advise your of a new Private Message?
Usually up to 48 hours. You can always submit another ticket.