How do I get customer support to contact me via email

[Mir14]

How do I get customer support to contact me via email when it won’t successfully create a ticket

[slusagm]

they won't reply via e-mail, you have to check the inbox here. or use this link to access it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[SourDude1234]

Hi,

Tickets can be unreliable sometimes.

 Alternatively, you can message an agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to be logged in to your community account and monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

[ORNGNBLK]

You can send a message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your community inbox for a reply, (not your email) but the envelope icon on the top right of the screen. Hope this helps