How do I find out the username on my account?

[softech]

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@Remember wrote:

@computergeek541 

when you sign up first time how many email you email you entered it's just one, maybe it's same email in community it's nothing wrong if check it out.

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@Remember   Since Community account has no relationship with My Account login, what you suggested is just a guess, hopefully it is.. Your original reply did not explain this at all.  This is the same as suggesting others " Check your Bank profile and see which email you used".  It could be the same, many people use the same email for everything important, Bank, Phone, Hydro...

[Remember]

@computergeek541 

when you sign up first time how many email you email you entered it's just one, maybe it's same email in community it's nothing wrong if check it out.

[computergeek541]

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@Remember wrote:

@Jamiep65 

your current email in your settings - Community press this link  https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

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There isn't any way to know if the customer used that same e-mail address for Self Serve.

[Remember]

@Jamiep65 

your current email in your settings - Community press this link  https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

[HALIMACS]

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@Jamiep65 wrote:

I don’t know the email address used

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@Jamiep65 

Just try the most obvious e-mail addresses it could be using the forgot password option in the login page.

When you get a response from Public Mobile to reset the credentials, then you've entered the correct e-mail address username.

EDIT:   like @hTideGnow originally wrote above  😏

[hTideGnow]

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@Jamiep65 wrote:

I don’t know the email address used

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HI@Jamiep65   just open ticket with PM using the method I provided in my post above then

[Jamiep65]

I don’t know the email address used

[hTideGnow · Accepted solution]

HI@Jamiep65   check many email address you have received any PM email earlier, that would likely be the one

You tried to use Reset Password there?    

If you tried different ones in Reset Password and still not receive the email from PM ,open ticket with CS agent at

: https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Remember]

@Jamiep65 

to Login to your Self-Serve use your email if you don't know what email do reset password and trying what your email id,

you don't know, open a ticket with PM CS_Agent. at https://publicmobile.ca/chatbot. and ask ask them or chnage email,

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent

[Yummy]

Your email is your 'user name' for PM account. For Community it is what you see on top on your post.

[BKNS27]

@Jamiep65 

Login your account and it is under your Profile in email (if you have multiple email addresses).

[hairbag1]

It's your email address.