How do I change my original email

[deighanmoseph]

• I'm trying to access my online account and I no longer have access to the original email and need to change it to my current email 

[softech]

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@deighanmoseph wrote:

It won't let me write a ticket because it keeps saying my password is incorrect which it is not because I'm signed in now 

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@deighanmoseph   if you know the 4 digits pin, change to login with PIN at that point

if not, just message them directly here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@deighanmoseph @you are signed into community right now do from here 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[deighanmoseph]

It won't let me write a ticket because it keeps saying my password is incorrect which it is not because I'm signed in now 

[Yummy]

Only agent can update your email

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[esjliv · Accepted solution]

@deighanmoseph - you can still log in with the old email if you know the password.

But to change the email, only CSA can do that for you.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Handy1]

@deighanmoseph @To change email you need supports help 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.