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Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong
Good Citizen / Bon Citoyen

I activated my $25 per month public Mobile plan last night at around 9 a.m. . Before I went to bed, my phone was sending and receiving SMS and I was able to call and take calls. As of 12 p.m. today I am still unable to send MMS messages and I do not have any data. I tried everything that I could find in the community to no avail. I've confirmed on my account that there is 3 GB of data remaining, I've triple checked my APN settings, I've reset my network settings and I restarted my phone more times than I can count. My phone is an LG G4, admittedly old but it used to work on the public mobile network and I'm currently waiting for delivery of my rugged phone.

I recall having the same issue when I initially set up this phone a couple of years ago. At that time, it involved somebody doing something inside the public mobile network and my issue was fixed. I guess I'm looking for that help again.

 

Thanks in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions

@SCFurlong 

As previously mentioned older LG phones almost always need a factory reset.

View solution in original post

49 REPLIES 49

t_p
Mayor / Maire

@SCFurlong 

Could you post a screenshot of your overview page?

 

Edit: Your cell data is not off by accident, right?

@SCFurlong 

You can try a network reset but the bad news is you probably have to back up your data and do a factory reset. This is a known issue with LG phones.

darlicious
Mayor / Maire

@SCFurlong 

After you successfully factory reset your phone you can edit/add and save the following APN to your phone.

 

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

 

Everything else works but data...

Any chance to test your SIM in some other phone since you mentioned you had issue with your phone before?

 

- Change the network to 3G

@SCFurlong 

Did a moderator (now a CSA) text you a configuration file? Was it right after you activated? Has your LG 4 been used with a different provider since then?

hTideGnow
Mayor / Maire

@SCFurlong   Please do a network reset first.

 

It is very common for LG phone that need a network fresh after changing to a new network.

 

If it still does not work, you might also want to Factory reset your phone.  LG is a bit tricky when used on a different network.

 

@Yummy 

Switching to 3G won't fix this as MMS can use either network. This is an APN issue.

@hTideGnow 

Is there an echo in here?😃


@hTideGnow wrote:

LG is a bit tricky when used on a different network.


Since you mentioned this, which phone brand (Android only) is the most trouble free in terms of settings and switching providers?