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Hi! I had my pre auth charge twice recently

Great Neighbour / Super Voisin

And I can't tell much what happened to that extra payment but I wanted to say thanks anyways because with rewards applied and a promo of 20gb for $35 

I feel like I'm winning 🤣 because my bill is then $15 a month. 


I love this company! 



Mayor / Maire


Are you saying that you were charged $15 twice?

How much is your reward?

$2 for AutoPay

$3 for annual reward for 3 years

$5 for 5 referrals?


Little confused about your post so can you provide more detail?



Mayor / Maire

Well you should not be charged twice. So hopefully there is a reasonable explanation for that @latisham (hopefully as explained by @dabr  and/or @hTideGnow )


But, glad to here you are happy!

Mayor / Maire

HI @latisham  did you see 2 charges on your payment history?

and the extra charge goes into the Available fund?


I am a bit confused


Model Citizen / Citoyen Modèle

@latisham  Me too , enjoy !

Mayor / Maire

@latisham   If you're seeing the double payment on your online CC, then one is most likely a pending charge which will drop off in a 2 or 3 days.  Otherwise check to see if the second charge appears in your account balance as a credit which will be used towards the next payment cycle.