02-20-2023 06:33 PM
02-21-2023 06:56 PM
I used to be before Public mobile membership…could you please check if you can reactive my account number,thanks.
02-21-2023 06:53 PM
Yes, the number that I need to transfer is for the koodo service.
02-21-2023 06:49 PM
Not koodo account or PM …they need public account number so that they can help me for the setup…thanks.
02-21-2023 06:48 PM
@AA7 this is something you have to call Koodo. Koodo has support number, call them
02-21-2023 06:47 PM
Was koodo number.
02-21-2023 06:47 PM
@AA7 are they asking for Koodo account number? or PM account number?
02-21-2023 06:46 PM
I just called them they tried nothing works until you help to set account number then they will be able to help me,that what they said…thanks.
02-21-2023 06:15 PM
@AA7 which contact number was suspended?? was that the Koodo number/account got suspended??
02-21-2023 06:12 PM
Not yet, my contact number was suspended that why the message was sent but I couldn’t see it, thanks.
02-21-2023 06:08 PM - edited 02-21-2023 06:14 PM
@AA7 you need help to find to Koodo Account number or help to let PM knows the porting info?
You activated with PM with a temporary number yet?
Add:. I sent your the porting team nimber before. If you got the PM account activated and got the temperory number, and just need to provide your Koodo account number, then call the porting team. Even you have trouble finding the Koodo account number, the porting team might be able to help, maybe provide them IMEI instead
02-21-2023 06:06 PM
I need help to set my account number and information and registration, thanks.
02-21-2023 05:54 PM
I was asked to give me the temporarily number and account number to be able to access my information and get fixed, thanks.
02-21-2023 05:50 PM
Not yet, I have been asked to bring the account number, please I need it so that the problem will be fixed, thanks.
02-21-2023 10:17 AM
HI @AA7
If you are in Prepaid, did you successfully activate your line yet?
you only activate your line first before you open ticket with PM CS agent for help with poritng from Koodo Prepaid. Let us know which step you are at
02-21-2023 09:24 AM - edited 02-21-2023 09:25 AM
After you activate you then have to contact customer support to transfer your Koodo number over to your public mobile account. There's a special process when you have a suspended Koodo account. Customer support will help with that.
02-21-2023 02:26 AM
Okay, thanks I will sir, have the blessed night sir.
02-21-2023 02:23 AM - edited 02-21-2023 02:26 AM
on your previous post, you said yoe had koodo prepaid account. So, you need to activate with new number first. Did you do that yet?
02-21-2023 01:45 AM
No, I didn’t because my number is suspended
02-20-2023 07:34 PM
It was February 7
02-20-2023 07:33 PM
I did not get any notifications
02-20-2023 07:30 PM
Happy to help! Thanks that's my first solution ever!
02-20-2023 07:27 PM - edited 02-20-2023 07:30 PM
Edit: I see that the process has changed these days, I'm sure by the time I post this someone else will link you with the appropriate information.
02-20-2023 07:27 PM
Did you reply yes to the permission text from Koodo to transfer your phone number to pm?
02-20-2023 07:26 PM
02-20-2023
07:24 PM
- last edited on
02-20-2023
09:59 PM
by
computergeek541
My contact number is not accepted to be transferred from koodo to public mobile but I paid already for the public mobile
02-20-2023 06:57 PM
@AA7 wrote:Prepaid
@AA7 haha.. Prepaid or Postpaid?
Again, if Prepaid, you will have to activate with a new phone number first, make sure it works, then open ticket with PM support for help with the porting form koodo prepaid
https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number
Transferring A Number From TELUS, Koodo Or PC Mobile?
If you wish to transfer an existing number from TELUS Prepaid, TELUS Postpaid, or Koodo Postpaid, the process will be the same as transferring in from a different carrier (see instructions above).
If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here: https://urlshortner.tiia.ai/Rqg6DB in order to transfer your existing number to Public Mobile.
02-20-2023 06:56 PM
@AA7 Ok sorry , so then it this case you need to activate sim with temp phone number then open ticket with support to transfer number for you
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-20-2023 06:54 PM
02-20-2023 06:54 PM
Prepaid
02-20-2023 06:52 PM
@AA7 So it’s post paid ? Then you can port easily without help from support as @softech and @popping @mentioned … also be sure to read over the link @hairbag1 posted to you also and here a bit more infor on porting your number
When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port