12-10-2023 12:28 PM
12-10-2023 05:03 PM - edited 12-10-2023 05:04 PM
if you are in no rush, wait 24 hours and try again
if you need to resume your service urgently, easier to get a voucher from SDM/711/London Durg/Shell , and then load the voucher using *611 or by logging in My Account
12-10-2023 04:59 PM
Tried everything still can’t pay with my new card.
12-10-2023 01:05 PM
Earlier in December, there was an issue updating credit card information. It was resolved. However, some customers still are having issues.
Here is some more information:
This issue has been resolved and payments & card updates should no longer be imapcted. If you are still experiencing issues with your card please note these details:
12-10-2023 12:47 PM
I think the Customer Support people are still playing "catch up" after the Black Friday deals. Use that link and I'm sure they'll help you asap. Watch the little envelop icon on top right side of page will be highlighted when they respond.
12-10-2023 12:44 PM
Thanks, I've done all of the above and more... this is the second day now.
12-10-2023 12:44 PM
Thank you Hairbag!
12-10-2023 12:29 PM
@DebbyDave You might need to wait one full hour and try again ingonito or private mode or from another device or maybe even try the app instead , if same here’s a direct link to support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-10-2023 12:29 PM
use this link to message a CSA...give them as much account info as you can...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437