Hi again,
This time I'm writing from another account - I opened four accounts at the same time. This account is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I contacted an agent to discuss opening multiple accounts before I did so. It was my understanding that the Boxing Day Promo would apply to all four accounts. The agent did not make mention that it was necessary to submit four separate email addresses. I followed through and opened four accounts with four separate emails. I am including the text conversation below.
I would like the Boxing Day Promo applied to all four accounts. One has received the promo, one is in the process (I believe), and there are two I need to pursue further.
Thanks,
Robert
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[15:14] Info
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You are now chatting with Walter Roberto
[15:15] Robert
Hi, I'm thinking of setting up 4 lines for my family. I'm interested in the $25 plan. Is there an extra incentive for 4 lines?
[15:16] Walter Roberto
Hi Robert , Welcome to Public Mobile Live Chat, what questions do you have today?
[15:16] Robert
Hi, I'm thinking of setting up 4 lines for my family. I'm interested in the $25 plan. Is there an extra incentive for 4 lines?
[15:16] Walter Roberto
Since our plans are prepaid all of them are designed to work individually so no couple or group discounts are applicable
[15:16] Robert
Also, would I get 5GB of free data on any plan $25/mo or more.
[15:17] Robert
okay
[15:17] Robert
So, 5GB of free data for each plan
[15:18] Walter Roberto
however, once the account are created all of them generate an individual referral code that can be applied in each others accounts so you can get a one time credit of $10 each of you and an additional $1 off for each referral so it would be $3 off for each referral
[15:18] Robert
Would that bring down the monthly cost?
[15:19] Robert
to $22
[15:19] Walter Roberto
the $25 plan is the 1 gb of data along with one time bonus 5 Gb for plans $25 or above along with your second month of service free to each of you
[15:19] Robert
Normally the accounts are set up by the client online, correct? I don't need to contact a customer representative I assume
[15:20] Walter Roberto
that is correct! $22 monthly and if you add a credit card for autopay you will get additional $2 off each month
[15:20] Robert
Okay. The 5 GB - does that stay with the account until used?
[15:21] Robert
very good
[15:21] Walter Roberto
Since it is a one time data bonus, you will start spending the data included in your plan, once its over, the bonus data will be entering in use, however, if you still have data from the bonus, all remaining amount will roll over to the next renewal period and so on, until its completely depleted.
[15:21] Robert
Is it a simple mater to retain existing telephone numbers? The numbers are on active lines with another company
[15:22] Walter Roberto
Yes you can
[15:22] Walter Roberto
the process is named porting request and it is very simple, to start a porting request all you need to do is, get a Public Mobile SIM card, create a PM account, some specific information such as the phone number you want us to port, the account or IMEI number, will be required upon activation; as an additional note, your old carrier's account must remain active at the moment of submitting your porting request, once its status changed to Complete it automatically cancels your old service provider's account, the phone number changes immediately as soon as the porting request status changes to Complete, however, for your services to be working properly it may take between half an hour to 2 hours for a wireless line or up to 2 business days for a landline.
edited by computergeek541: account information removed
