Free 5GB PROMO. Add-on connected to plan or account?

[macsal]

EDITED Question, as original was not on-point.

Regarding:

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-...

Regarding: 

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-mon...

If someone wanted to downgrade their plan to the $15 plan after the free 2nd 30-day cycle is renewed, do the two addo-ons does the 5GB add-on stay on your account?

• 2GB Add-on and/or Free Holiday Giveaway
• 500min INTL Long Distance (incl CA & US)

[Anonymous]

 @Robert9 : Did you also use the same email address when you activated?

[Dunkman]

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@Robert9 wrote:

Hi,

I am writing regarding the Boxing Day Promo: 5 GB data and a free second month. I entered my email address (xxxxxxxx@gmail.com) before the the end of 2020 as required and opened my account shortly thereafter. Please add the promo to my account.   Thanks, Robert

Edit:  Removed email address from public forum.  Dunkman

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@Robert9 

You meet the criteria of the promotion.  You should receive the promotions within 30 days as per terms and conditions.  If you have not, then contact moderator at that time.  

[Robert9]

Hi,

I am writing regarding the Boxing Day Promo: 5 GB data and a free second month. I entered my email address (xxxxxxxx@gmail.com) before the the end of 2020 as required and opened my account shortly thereafter. Please add the promo to my account.   Thanks, Robert

Edit:  Removed email address from public forum.  Dunkman

[CS_Agent]

Welcome to Public Mobile 🙂

If you ever need further assistance please don't hesitate to reach us back, as we will be more than glad to help you out.

Sincerely,

Public Mobile Moderator Team

[macsal]

Signed up with the "Second month (30-day renewal) free promo and 5GB add-on". 

For others who may be wondering, when will you get the 5GB on your account?

Mine shown up 8 days after activating. 🙂

https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-Week-Savings-Get-your-second-mon...

Thanks PM!

[HALIMACS]

Hi @macsal 

It does state in the terms and conditions ( scroll to the very bottom of the promo landing page):

"The 5GB one-time data bonus will be applied to rate plans of $25/month or more. Bonus data will expire if account becomes inactive or the rate plan is changed. "

(Bolded for emphasis)

[Triguy]

According to the terms and condition if your account becomes inactive or if there rate plan change then you can lose the 5GB add-on.

https://www.publicmobile.ca/en/ns/boxingweek

[macsal]

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@HALIMACS wrote:

Hi @macsal 

While you will retain the Holiday add-on's for the More the Merrier promotion, as you've referred to a "free 2nd cycle" in your question, if that means you also received the 5 GB + 2nd month free for a recent activation, you'll likely lose the 5 GB activation add-on by switching to the $15 plan.

Food for thought.

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Hello @HALIMACS ,

Know what? That was actually what I was really wanting to inquire about ... the FREE 5GB add-on - posted on December 22, 2020, because it says you must activate on a $25 plan or higher.

So I changed my original post to reflect that!

Thanks for reading my mind, I guess. 🤣

I did activate on the $25 Plan. 

1. If, down the road i change to the $15 plan, and haven't used the free 5GB...you think I will lose that?
2. If, down the road I change to a higher plan, and haven't used the free 5GB...would I also lose it, because I changed the original plan i activated with?

Does anyone know where there are terms and conditions to support this?

Thanks!

[HALIMACS · Accepted solution]

Hi @macsal 

While you will retain the Holiday add-on's for the More the Merrier promotion, as you've referred to a "free 2nd cycle" in your question, if that means you also received the 5 GB + 2nd month free for a recent activation, you'll likely lose the 5 GB activation add-on by switching to the $15 plan.

Food for thought.

[computergeek541]

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@macsal wrote:

Regarding:

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-...

If someone wanted to downgrade their plan to the $15 plan after the free 2nd 30-day cycle is renewed, do the two addo-ons stay on your account?

• 2GB Add-on and/or Free Holiday Giveaway
• 500min INTL Long Distance (incl CA & US)

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Yes, you would still keep these two add-ons after changing your plan.