Forgot password and recovery question

[jtzlegends]

Hi I cannot remember my password or recovery question, all I remember is the email used to register, how can I recover my password?

[Jb456]

@Sueann1987 

First try the forgot password link. 

https://selfserve.publicmobile.ca/forgot-password/

If you still have problems contact moderator's to gain access to your account.

 

Or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you get access to your account click "payment" then bottom left manage my card.

 

[cellphoneuser1]

@Sueann1987 Go to https://publicmobile.ca.ada.support/chat . Type in the the question box that you forgot your security answer.

[Sueann1987]

I forgot my password and I needs to change my debit number on the account to activeate my account again. 

[dabr · Accepted solution]

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@jtzlegends wrote:

Hi I cannot remember my password or recovery question, all I remember is the email used to register, how can I recover my password?

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@jtzlegends   You'll need to message moderators for a password reset, you can either contact them via the chatbot bubble bottom right or click the envelope icon top right and send a private message to Moderator_Team.  Usually you get a password reset email within a few mins so make sure you check your email inc. junk folder often for the response.

[will13am]

@jtzlegends , you will need moderator team assistance to reset your password.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the chat symbol on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.