04-10-2021 11:56 AM - edited 01-06-2022 01:44 AM
I was asked to provide a 4 digit PIN when I called 611, but I forgot my PIN. How can I get it or change it?
Solved! Go to Solution.
04-10-2021 03:49 PM - edited 04-20-2021 03:56 PM
@Moon2 wrote:Actually, I have problems registering a payment account.
Hi @Moon2 there are some glitches in the website and many customers are having problems registering or changing their credit card information.
Contact moderators
EDITED as solution already accepted.
Welcome to Public Mobile
RosieR
04-10-2021 12:33 PM
do you meant you have problem remonstrating a Self-serve account? or you have a Self-serve account setup but just have problem to add Credit card on the record?
either way, what is the exact error message?
04-10-2021 12:32 PM
Use this method, @Moon2 , when updating credit card info on the self-serve site, to make sure avoid the common errors and glitches that sometimes occur with this fussy process:
04-10-2021 12:32 PM
04-10-2021 12:15 PM
Actually, I have problems registering a payment account.
04-10-2021 12:12 PM
If you need to make a payment - you can pay using a digital voucher.
How To Pay With Digital Vouchers
If you do not have access to, or prefer not to register a credit card or Visa Debit card to your account, you may also top-up your account using a digital payment voucher. However, please be aware that this would be done through a third-party, like Recharge.com, which would charge fees for their service.You can purchase a digital payment voucher (in the form of a code) through Recharge by following these steps:
04-10-2021 12:10 PM
If it's to make a payment, you can also make a payment from your self-serve account page if you have a payment card registered there.
(if that's the service you're trying to access using *611...)
04-10-2021 12:08 PM
If you need it to make a payment through *611 from a registered payment card, another option in the interim is to purchase a payment voucher from one of the following locations and add it by dialing *611.
A PIN is not required to apply voucher payments using this method.
Here's where to purchase vouchers:
04-10-2021 12:00 PM
@Moon2 : You might find it on your phone from back when you activated if you keep stuff like I do. If you activated yourself rather than a store then you created the PIN during activation.
You would need to contact the moderators to have them reset it for you.
04-10-2021 11:59 AM
You would have received a text message from Public mobile with your PIN number when you first activated your account. Try to check your text history.
Otherwise, you will need to contact moderator to get PIN changed:
To contact moderator via 2 methods:
Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.
or
2 Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437