Fido to PM Transfer eSim

[Annieeeeee]

Hi,

I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. 
Can someone please help with my number transfer. I was never able to receive any text from Fido to port my number because my eSIM was replaced with PM’s right away and no longer have any setup with Fido.

thanks

[Dunkman]

@Annieeeeee 

---

@Annieeeeee wrote:

I called the port out team and they said the initial transfer request failed. They sent another one and I contacted Fido to accept it on their end manually but they're not able to and they will have to send me an email within 24 hours to accept the port out request but it's been 5 hours and I suspect the transfer request has already expired again.

What other options do I have? I need to be able to receive calls

---

Did you delete the fido eSIM before the port was completed?  Most phones can have multiple e SIMs, but the owner chooses the active eSIM.  Your fido account should still be active and can you install fido eSIM again?  

Otherwise, you will need to wait the 24 hours for Fido to manually approve port request.  You may need to call the Telus porting team again tomorrow to re-initiate the port request.   The Telus porting team may not be working at this time.  

[Annieeeeee]

I called the port out team and they said the initial transfer request failed. They sent another one and I contacted Fido to accept it on their end manually but they're not able to and they will have to send me an email within 24 hours to accept the port out request but it's been 5 hours and I suspect the transfer request has already expired again.

What other options do I have? I need to be able to receive calls

[Annieeeeee]

Does not let me send a message. Gives me the following error even when I am just sending a body of text.

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

[Chalupa_Batman]

Hello @Annieeeeee 

Have you tried restarting your phone? If you still have issues, contact a CS Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@Annieeeeee 

I will send you the phone number via private message of the Telus team porting team.  To check up the status of the port.