Expired Credit Card on account

[mrtonedogg]

I am on auto-pay, and my credit card just expired at the end of February. My plan's monthly payment is due March 1 (today). Due to expired CC, payment did not go through. I have since replaced my old CC with the new one and entered the information into my account. I have no cell service right now. Will the system try again to take payment from my account? Or, do I have to manually do something else? Ur

[softech]

@Saawan_1 open a ticket with PM Support and have them to sort this out for you.   No worry, should have enough time.   Please open via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Saawan_1]

No I am not receiving any texts

[Saawan_1]

No I have checked email as well and no luck. The payment is due on 5th March

[Anonymous]

 @softech : Me too. So I went and looked. As could you have 🙂

[softech]

Thanks @Anonymous   I forgot that part.. too long ago for my account  🙂

[Anonymous]

 @softech : The account creation statement clearly says a text will be sent.

 @Saawan_1 : Are you able to receive other texts? Short codes too?

[softech]

@Saawan_1 

I suggest you to open a new thread of your own instead of replying on someone else

So, when is the amount due date?  tomorrow?  we could still have time to fix it even tomorrow.  

So, you checked email? you see the 6 digits code?

[Saawan_1]

omg I am just going round in circles not getting anywhere. Just wondering if it will allow me to change my credit card information once the payment does not go through

[softech]

@Saawan_1   , I am just a customer like you or like other members on this thread  🙂

Did yo check your email?  I think it might be sending the 6 digits code to your email instead of SMS.  Check the Junk mail folder as well

[Saawan_1]

I am trying to create an account to change my credit card expiration as well but it is not sending me the text with the 6 digit code. Softech can you please help me with this. I also called 611 using my phone and chose the option to update autopay but that does not work either. Please help

[BKNS27]

@mrtonedogg 

Once you completed entering your CC info. You may want to reboot your phone…it doesn’t hurt.

[mrtonedogg]

Thank you all.

Will try paying manually...

[Yummy]

You will have to manually pay for this renewal.

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

[Anonymous]

You will need to make a manual payment. Use the Other option in the Payment type drop down. Amount due seems to be buggy. get your balance up to your plan cost and it should reactivate. Let us know.

[softech · Accepted solution]

@mrtonedogg   You already entered the new card into the system without issue?

If so, please try to do a manual payment. 

Simply, login to My Account,   go to Payment tab, one time payment:

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Select "Other (Enter the desired amount) "and manually enter the full Plan amount

Then click submit and if the payment gone through successfully, click on the button Reactivate current plan if there is one

The logoff from My Account  and reboot your phone and it should be good