I am astonished how buggy and problematic the new Eversafe 2-factor authentication and secure sign-in process has been. For me, it's been a miserable week of absolute hell simply trying to log in to my account simply to update my payment information to ensure my account doesn't lapse.
First, there was no prior indication from PM that a new login process was even in place - which in my case invalidated my previous password and required that I set up a new one. Then, numerous times when I would try to set up a new password the hopeless PM "Powered by Eversafe" page would accept the new password, then return to the same page with a red banner indicating I was locked out of my account, and forcing me to return in 3 hours, only to repeat the same hopeless process loop again and again for the past 6 days. Meanwhile, my credit card expired, which terminated my service. By this point, it would have been helpful to be able to contact a moderator to get things straightened out - but of course, you can't contact a moderator without being able to log into your account.
And that chat "help" doesn't work, because it isn't staffed by humans - and instead suggests you log into the support page and generate a service ticket - which is impossible because you can't actually log into your account...
The whole thing is so absolutely 3rd world and Kafkaesque that it's difficult to believe PM is a serious Canadian company. It's awful - and the hopeless support system seriously needs to be improved with access to real service agents by phone or chat in order to respond to account issues in an effective manner.
