Esim download failed

[StarrSqueeze]

I have been having problems with my network and the cs agent suggested I get a new esim. So I do I delete my current one and start the download but it fails. And now I am stuck with no sim card at all. No qr code was sent to my email the cs agent won't answer me now. What do I do?

edited by computergeek5441: inappropriate language removed

[CSA_PM]

Thank you for bringing this to our attention! The customer is already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[hairbag1]

@StarrSqueeze

for best chances of success...I suggest you request credit to your account rather than actual refund. 

[Chalupa_Batman]

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@StarrSqueeze wrote:

I paid for services and didnt get to use it because your team members couldn't figure out how to fix my network issue. So all month I've had a hard time even making a phone call. So why am I paying for services that were not working. I think I should be issued a refund for last month's screw ups on public mlbiles end not mine.

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Please contact a CS Agent to chat about a refund. We are just customers like you.

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[StarrSqueeze]

I paid for services and didnt get to use it because your team members couldn't figure out how to fix my network issue. So all month I've had a hard time even making a phone call. So why am I paying for services that were not working. I think I should be issued a refund for last month's screw ups on public mlbiles end not mine.

[hTideGnow]

hi @StarrSqueeze 

you can reply PM agent and see if they can send you the QR code, but usually they cannot. 

Or make it easier, get the physical sim card from a Telus or Koodo or Mobile Klink store for $10 or get it from Amazon for $5, then ask PM agent to update the sim card number for you.  If you get it from store this morning, you will get your service before end of day

[Handy1]

@StarrSqueeze  I would just get a physical SIM card and ask support to sim swap the number for you . Physical sim better then eSIM in my opinion makes nice and easy to change devices and for trouble shooting . eSIM to much of a hassle for my liking . You can pick up physical  public mobile SIM card from Telus / Koodo store this would be the route I took if in your shoes right now