Esim by mistake deleted
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05-22-2024
02:01 PM
- last edited on
06-09-2024
11:52 AM
by
Dunkman
I have iPhone XS Max and I believe it allows only one eSIM. I downloaded another eSIM for travel but it deleted my public mobile eSIM. How do I restore it?
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05-22-2024 04:46 PM - edited 05-22-2024 04:47 PM
I'm not sure where you saw that only one esim is allowed.. You can have multiple esims (I think up to eight) but only one can be Active, rest will be inactive.. So, don't delete it unless you really want to.
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05-22-2024 02:13 PM
HI @Pkg
it is clearly stated that no extra charges. So, you can ask support agent for refund. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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05-22-2024 02:10 PM
Thanks but my credit card was charged for $5.65
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05-22-2024 02:03 PM
@Pkg , you should be able to use the Public Mobile app to purchase another e-sim. There's no charge for getting a replacement e-sim.
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