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Wrong payment

Yazzz
Good Citizen / Bon Citoyen

They were always applying my loyalty recognition (4$) and Auto payment(6$) in my psyment, but in my recent payment they didn’t apply it, why?

6 REPLIES 6


@eddieO wrote:

Well technically PM is rewarding customers with 5% back in points for autopay and for loyalty they are rewarding 10 points very every year completed


The 5% is unrelated to autopay.

eddieO
Town Hero / Héro de la Ville

Well technically PM is rewarding customers with 5% back in points for autopay and for loyalty they are rewarding 10 points very every year completed

@Yazzz 

Sorry the new Points Reward that everyone was switch to doesn’t give points or $ for it anymore. 😭


@Yazzz wrote:

Sorry 2$ for autopayment


Sorry, but there are no longer any discount given for autopay or loyalty.

softech
Oracle
Oracle

@Yazzz 

you might have missed the announcement back in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

  • you will get the same friend referral, 1 point (= $1) for every referral every month.
  • Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
  • Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
  • You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Yazzz
Good Citizen / Bon Citoyen

Sorry 2$ for autopayment

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