Email was hacked and I can't sign in to my account.

[Pvmjeffries]

My email was hacked.  My password was changed and I can no longer enter my email account or change my password.  As a result I can no longer open my account with Public Mobile.  I can't even speak with the auto help assist.  What can I do?

[Pvmjeffries]

Thanks.  Giving this a try.

[hTideGnow]

HI @Pvmjeffries   you cannot login at the moment?

Get a new email first and open ticket with CS Agent and ask them to change the login to the new email.  Please do it quick to avoid SIM Fraud:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

You should still be able to login to here though. The email address is simply the login id. If you forgot your password to here then that's a problem.

[hairbag1]

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@Pvmjeffries wrote:

My email was hacked.  My password was changed and I can no longer enter my email account or change my password.  As a result I can no longer open my account with Public Mobile.  I can't even speak with the auto help assist.  What can I do?

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437