Didn't get 30gb promotional data after text notification

[Hrak109]

Received text that i got 30gb promotional data for 150 days, but this isn't reflected on the account, and I don't seem to have it. Why is this?

[Handy1]

@Hrak109  I’m not surprised it’s a sneaky place 

[Hrak109]

I see, this just wasn't mentioned in the text...I downgraded because of the added bonus...

[hairbag1 · Accepted solution]

@Hrak109 

clipped from PM Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

[hTideGnow]

hi @Hrak109 

did you downgrade your plan?  if so, it will be removed as saidin the FAQ of the announcement

if you didn't downgrade, check again using Incognito/private/secret mode on your browser. Or check if agent if you still have question.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Hrak109  Did you happen to downgrade your plan ? If you did you will lose the bonus data add on unfortunately