Deleting sim card

[Aimee01]

I had my SIM card lost or stolen and went and replaced and activated a second SIM card. Now I want help to delete the first SIM card but have no option for that

[hairbag1]

@Aimee01 

log in to your account / Profile / Change Sim Card Number...

[softech]

@Aimee01  did you activate a NEW account with the second sim card and got a new number??  You were not supposed to do that.  You should just try to get back into the first account and then update the sim card number

Not sure which account (phone number) you want to keep at this time, maybe check with support and try to get that sorted out:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[fixin1]

@Aimee01 - Once you change your SIM card, the old one will not work anymore (Be removed from My Account and gets replaced by the new SIM card.)

On My Account > Profile > Press on the crayon next to "SIM card number" and enter in new details.