I THOUGHT I deleted the more is merrier text....but then found it. What a goof I am! Thank you Public Mobile for making connecting with loved ones more affordable!
enough back and forth. . i did get my message across. .for OP.. if he deleted the original message, he can reply 4911 and don't need to open ticket with PM to give CS Agent extra work. (and for those who didn't receive the invite , messaging the short code won't work)
When a customer deletes a text message, Public Mobile has no way to know that, and as such, this makes no difference. Everyone, please do not suggest to contact a CSA if the only issue is of the text message being accidently deleted. This is a waste of not only the customer's time, but the CSA's as well.
enough back and forth. . i did get my message across. .for OP.. if he deleted the original message, he can reply 4911 and don't need to open ticket with PM to give CS Agent extra work. (and for those who didn't receive the invite , messaging the short code won't work)
I guess I will let this stop here. Very hard to understand sometimes, I need my Google Translate too.
@softech : I was meaning the other user that shall remain untagged due to constant threats of being reported. They had indicated at the beginning that they have old plans without texting. So then therefor maybe they wouldn't be familiar with sending to short codes.
i do understand you and export computergeek541 you can't send to short code to say YES but is still the system is will not eligible the SMS short code,
why the OP take risk for that,
and public mobile give that gift to all customer is not about eligible or not but you have to waiting when you getting the SMS, and OP deleted is better way to waiting
until mid-December then you need to Contact Customer Support Agent by CS_Agent,
Oh, user didn't mention in this post, but thanks @Anonymous for pointing out. Then it is a different issue and in this case, yes, message PM after Dec 16 is the right way to go . ..
(if OP cannot even text out.. i guess S-S does not have to worry about OP getting the errror "Looks like you're not eligible for this offer" LoL)
only the will reply YES to same SMS you can't put the number 4911 or 4991-1 in SMS and replay YES i don't think so the system is will work but is better and save way to OP contact after
until mid-December then you need to Contact Customer Support Agent by CS_Agent,
@Anonymous you never send messages to shortcode?
if you can only reply a shortcode and unable to initiate a message to it, guess how expert computergeek541 tested it out in the beginning and got that error message?
Again, this is no magic to send to short code. you got a error "Looks like you're not eligible for this offer" because PM has not flagged the account as eligible yet. If PM already sent you a message , then PM has flagged your account. You may have deleted the text but you can still send YES to 4911 and you won't get that error
only the will reply YES to same SMS you can't put the number 4911 or 4991-1 in SMS and replay YES i don't think so the system is will work but is better and save way to OP contact after
until mid-December then you need to Contact Customer Support Agent by CS_Agent,
If you send a "YES" message to 4911 before receiving the text message about this offer, you'll receive a response that says "Looks like you're not eligible for this offer".
@Anonymous
expert oracle @computergeek541 is correct.. but exper oracle @Dunkman and stupid member me was not wrong either.. read OP original post carefully..
I deleted by error the holiday promo text message from public and I didn’t reply yes before deleting. What should I do?
If you send a "YES" message to 4911 before receiving the text message about this offer, you'll receive a response that says "Looks like you're not eligible for this offer".
If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,, Click here to submit a ticket↗↗.
or you can send a private message toCustomer Support Agent by CS_Agent,by Click Here link,
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