Data usage does not equal actual data used

[Midge1]

I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when 

a) my plan JUST renewed a couple of days ago &

b) the usage history shows that I have used about a 1/2 gig only.

The SIMon bot is no help. 

Has anyone else run into this issue? 

[BKNS27]

@Midge1 

Also please note that PM is on a 30 days cycle not monthly cycle for your renewal date so you will be paying 5 extra days/year.

[Midge1]

@hairbag1 Thank you so very much!

[Handy1]

@Midge1  Try logging in again incognito mode / private mode there are cache issues , you may be only seeing old cached information 

[hairbag1 · Accepted solution]