01-02-2023 10:29 AM - edited 01-02-2023 10:38 AM
Good morning,
I am having trouble logging in through my email. I have tried two different emails and the forgot password option but i am not receiving a code to enter.
I am trying to get into my account as i have a phone umber that isn't getting service. It's been at least a few weeks and i'm not sure why. I have been on automatic payments.
respectfully,
Adriana
Solved! Go to Solution.
01-02-2023 11:36 AM
Back a few weeks ago, @Handy1 , I actually SUPPORTED your using screenshots and information I frequently use.
Now, you are choosing to hurl subtle (and not so subtle) accusations against myself and another user, whom I have a level of well-earned respect for on these forums.
Tell us, please, is THAT how a real man works?
01-02-2023 11:26 AM
@HALIMACS @But see that’s exactly what real men do
01-02-2023 11:23 AM
I respect originality and creativity in replies.
Those will get my bravo's.
Every time.
Manly things!!! LOL - recommend don't drink that beer and operate that saw, the kickback might take an arm/hand/leg.
01-02-2023 11:20 AM
@HALIMACS @Then be a man , let it go move on to the next customers need , Watch for more responses , if op need further help we all would obviously try our best to help op . That’s the whole point of this place at least I thought
01-02-2023 11:17 AM
@Adriana1 no need to worry. We are here to heltp.
The important thing is to support you with your problem. There should not be drama like this.
I apologize on behalf of that other member
01-02-2023 11:16 AM
@Handy1 wrote:@HALIMACS @She obviously was happy to then know how to edit the message , but the more messages you cram in here will give you and @softech @more opportunity to bravo one another like every other post , do I make you feel insecure ?
I had no doubt your reply was 'helpful' and looked out for the OP's best interest.
That was not the intent of my recommendation to re-assign the solution.
01-02-2023 11:14 AM
@dust2dust @I just find it funny , that when we all respond to same question with much of the same answer , they always seem to have bravos there and not many of us who chimes in first , they buddies it’s cool and the support one another .. but that’s just my opinion I’ll be giving this up after this month , this place not really my cup a tea … I more into manly things anyways like mechanics chain saws and beer
01-02-2023 11:10 AM
@Handy1- Whoa. That's quite an accusation. Got any proof?
01-02-2023 11:09 AM
There's no offense at all.
Just recommending that when selecting a solution for a question, it should be relevant to the original question asked.
It's totally up to you which one served your interest most efficiently.
🙂
01-02-2023 11:08 AM
01-02-2023 11:06 AM
ok everyone gets a Bravo. It's obvious I have no idea what's happening on this page. I did not mean to offend anyone. I appreciate the help by all.
01-02-2023 11:01 AM
01-02-2023 11:01 AM
01-02-2023 10:58 AM
01-02-2023 10:53 AM
That's the solution to your initial inquiry, @Adriana1 ?
Perhaps review again, and reassign to a user whose response resolved it.
🙂
01-02-2023 10:39 AM - edited 01-02-2023 10:40 AM
Check your junk or spam folders for the password reset links.
Likely there if you used all possible emails.
01-02-2023 10:37 AM
@Adriana1 @Under your name to the right where the time stamp is , there’s an arrow tap it and edit your post
01-02-2023 10:35 AM
omg, how do i do that? ugh
01-02-2023 10:31 AM
@Adriana1 you might want to seek help from PM support and confirm which email you used, or change to the proper one
Please submit ticket with PM using chatbot
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
01-02-2023 10:31 AM - edited 01-02-2023 10:32 AM
@Adriana1 @First take your number off this post it’s a public form , and try signing in again incognito/ private mode there’s are cache issues … and you can reset your password to from main pm page
01-02-2023 10:31 AM
Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
If you change your password, wait 20 min before trying to log in again.
If log in does not work at all, contact agent to reset your password. Try to remember Which email you did you use with PM.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here