Customer Service

[Amelie22]

Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random errors that prevent my from submitting it. Please someone help!! SOS

[Amelie22 · Accepted solution]

Thanks so much! Yes I have an old sim in my phone and I answered yes to to text from my old provider but still not working so I’ll message them directly thank you 

[hTideGnow]

hi @Amelie22 

so, you cannot even make outbound calls?  It is a problem with the sim or account setup.  Support agent will have to review the account and fix

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Handy1]

@Amelie22  Did you leave old providers sim in the phone to reply YES to the confirmation text to port number ? If you try old providers sim in the phone again does it still work ? If it does then the port isn’t complete and you can call the porting team for update or ask them to re trigger the port request if needed 

Call the number in the link below to obtain support for a stuck port.

https://community.koodomobile.com/tips-tricks-troubleshooting-232914/phone-number-transfer-error-781...

but if you need public mobile support for anything else account related you have to engage them private message 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@Amelie22 did you leave your old carrier's SIM card in your phone when you requested to transfer/port in your existing number? If so, you should have received a text from the old company where you need to respond "yes" within 90 minutes. Did this happen for you? Did you try restarting your phone after porting request?