Customer Service

[Amelie22]

Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random errors that prevent my from submitting it. Please someone help!! SOS

[Amelie22]

Thanks so much! Yes I have an old sim in my phone and I answered yes to to text from my old provider but still not working so I’ll message them directly thank you 

[hTideGnow]

hi @Amelie22 

so, you cannot even make outbound calls?  It is a problem with the sim or account setup.  Support agent will have to review the account and fix

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[eddieO]

@Amelie22 did you leave your old carrier's SIM card in your phone when you requested to transfer/port in your existing number? If so, you should have received a text from the old company where you need to respond "yes" within 90 minutes. Did this happen for you? Did you try restarting your phone after porting request?