cancel
Showing results for 
Search instead for 
Did you mean: 

Could a representative please help me track when my sim card is arriving?

helpplease123
Great Neighbour / Super Voisin

Is there anyone who can help me?

5 REPLIES 5


@Handy1 wrote:

@helpplease123  No unfortunately, , there’s no tracking number and thru Canada post , most folks see it with in 10 business days some have reported up to 3 weeks of its over 10 business days you can ask support for a update 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Public Mobile does not always send SIM cards using Canada Post. it's true that most do get sent by Canada Post but I sometimes have then arrive by UPS.

hTideGnow
Mayor / Maire

hi @helpplease123 sim card usually takes 5 days to 3 weeks for delivery 

check with support agent and they might be able to let you yo buy another one from local Telus or Koodo store and they will reimburse you

message them here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27
Mayor / Maire

@helpplease123 

Your SIM will be shipped by Canada Post standard letter with no tracking.

You can contact a CS_Agent but They can Only tell you it was shipped out. It normally takes 10 business days to 3 weeks to arrive.

Chalupa_Batman
Mayor / Maire

@helpplease123 wrote:

Is there anyone who can help me?


Hey @helpplease123  Sadly there is no way to track the SIM card delivery date as it's sent snail mail. 

If you need a physical SIM, Amazon sells them. Click on AMAZON for the link.

Or locations near you that have a SIM. TELUS STORES

Handy1
Mayor / Maire

@helpplease123  No unfortunately, , there’s no tracking number and thru Canada post , most folks see it with in 10 business days some have reported up to 3 weeks of its over 10 business days you can ask support for a update 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.