03-17-2023 12:42 PM - edited 03-17-2023 12:42 PM
I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But if this means I can reliably make calls if I travel to the USA now that will be a major improvement.
Anyhow, the only limitation I've found so far is I cannot set conditional call forwards. ie (When busy, when unavailable, and when busy). Previously these could be set either in the call forwarding menu of the phone app, or manually using the *61, *62, and *67 codes. If I try to set any of those through the menu or through those codes I now only receive an error "Connection problem or invalid MMI code."
For those who have been converted/enabled for VoLTE service, could you also test to see if you can reproduce this? Basically it means now that I have been provisioned for VoLTE service, I can't use a 3rd party voicemail service like YouMail -- for now at least.
test by dialing:
*61*12504125922#
If it ends up working, you can undo it with:
##61#
(example number is a test number from http://thetestcall.blogspot.com/ )
I opened a ticket with CS agents and they just tell me to use the *61, *62, *67 codes as usual, so maybe they're not aware of an issue with this function on VoLTE yet so I thought I'd ask for further verification/testing here.
Thanks! - N
Solved! Go to Solution.
03-21-2023 11:38 AM
@LitlLdy wrote:@Nezgar , I requested a support ticket & it was sent to tech support CSA Diane which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now worked again!
Edit: Also, I am now using YouMail again! 😃
Interesting. Well, I can live without YouMail for a little while -- I think I'll let the dust settle before I bug the CSA's myself again. I'm mostly just happy that VoLTE calling is working, and the prospect of reliable calls when I travel to the USA in the near future. Maybe the conditional forwarding issue will sort itself out eventually as they work through things on the back end.
03-21-2023 11:34 AM
@LitlLdy- Whatever they did is not network-wide. The dial code or dialer still doesn't work for me.
03-21-2023 11:21 AM - edited 03-21-2023 11:45 AM
@Nezgar , I requested a support ticket & it was sent to Diane from tech support which she sent me a text message to my phone for troubleshooting & information. My call forwarding is now working again!
Edit: Also, I am now using YouMail again! 😃
03-20-2023 01:45 PM
HI@Williamlu1166 iPhone 8 and above is supported on VoLTE already
Make sure you change your network to 4G (again, 4G is LTE)
03-20-2023 01:45 PM
@dust2dust Yes, it's set to LET. No VoLET shows up below.
03-20-2023 01:43 PM
@hTideGnow iPhone 8 plus.
03-20-2023 01:37 PM
@Williamlu1166- And it's set to LTE? If you had volte enabled on the account then the toggle would show up below.
03-20-2023 01:35 PM
HI @Williamlu1166 What iPhone model you have?
03-20-2023 01:34 PM
@dust2dust I can't see VoLTE on my iPhone only 3G, and LTE. Maybe it's an older version of IOS.
03-20-2023 12:55 PM
@Lieux- Oh. I thought you were talking about the subject line previously. @Williamlu1166 - nevermind for now. Although come to think of it really nevermind as I think the *5005* dial code is for the long press 1 to get to voicemail or however iphones do it.
03-20-2023 12:53 PM
@Lieux unconditional call forwarding (21) works for me.
conditional forwarding is not working (61,62,67).
see this: https://publicmobile.ca/en/on/get-help/articles/call-forwarding
03-20-2023 12:43 PM
@Nezgar I did forwarding all my calls to another number, which was not the voicemail number.
Everything is ok now…means that no more forwarding is set now with my calls. I can answer directly. I don’t know if that’s what you asked…
03-20-2023 12:35 PM
@Lieux wrote:@John_Hey I suggest that you contact them again and ask for a reset in the back of your account for the forwarding. They contacted me yesterday and did that…again and everything is ok now. Strange things about the voicemail notifications and forwarding…but they know about it and the more we report about this problem the more they can do. That’s what the agent told me.
When you say "everything is ok now" do you mean you confirmed you were able to set custom designations for conditional forwards other than the default voicemail?
My experience after VoLTE enablement has been that I can set "unconditional" forwarding, but cannot set "conditional" forwards - those are locked set to public mobile voicemail service.
03-20-2023 12:33 PM
@Williamlu1166- Maybe this could be a workaround different question to ask support. If the *5005* dial code doesn't work to forward to a different number then ask them to fix that problem. Then maybe the minute consumption would stop. Can you look in your phone settings for volte? Not sure it's needed for the question.
03-20-2023 12:24 PM
@John_Hey I suggest that you contact them again and ask for a reset in the back of your account for the forwarding. They contacted me yesterday and did that…again and everything is ok now. Strange things about the voicemail notifications and forwarding…but they know about it and the more we report about this problem the more they can do. That’s what the agent told me.
03-20-2023 12:11 PM
I have exact same issue, contacted CS, they said it is known issue and they are working on it. it has been 7 days since since I reported the issue still no fix
03-17-2023 07:11 PM
I think it's the value of many of the regulars here. Getting to the bottom of things. Testing things for themselves to see it with their own eyes. Figuring out the boundaries of what works and what doesn't. Checking and verifying stated replies. Steering those replies to being correct so as to not send the customers off on an errant wild goose chase.
And then there are other regulars who just shove customers off to the support team who, as you have demonstrated, all too often don't know what they're talking about or just walk the customer through the same things we can do.
03-17-2023 07:03 PM - edited 03-17-2023 07:03 PM
I want to say thank you to those that responded & have shared your info & experience even though this is not my post & somewhat a different subject 💕
@Nezgar , thanks for posting this post. It’s good to know about the little bugs & learning to overcome them all together from our own experiences & mistakes. It makes it all so much easier.
03-17-2023 05:29 PM
03-17-2023 04:23 PM
@Nezgar That’s the game!😉 I just tried another time with your suggestion and it worked finally…*61*14385804001# 😁😁
So the forwarding works for me. Even with VoLTE.
03-17-2023 04:19 PM
03-17-2023 04:16 PM
@Nezgar Doesn’t help. I wrote to an agent to reset my voicemail on the back. I had a same problem few days ago. The forwarding is not for me anymore.😉
03-17-2023 03:56 PM - edited 03-17-2023 03:57 PM
@LitlLdy wrote:
@Lieux wrote:@Nezgar It worked for me. But now I am stuck with the forwarding…it doesn’t stop even with the ##21#. 🤪
@Lieux , have you tried ##004# to see if it will undo/reset it?
Also try the 3 conditional reset codes individually: ##61#, ##62#, and ##67#.
Also as another workaround idea try setting all three manually to a Public Mobile deposit number, ie:
*61*13065804001#
*62*13065804001#
*67*13065804001#
Use this list to pick a voicemail number in your area: https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...
Also try setting one of those numbers using the options in the app instead of dialing the codes...
03-17-2023 03:54 PM
@hTideGnow wrote:Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement
Nope, I've been working solid on 3G/non-VoLTE the whole time. I suspect those who had issues were part of an early problematic wave of customers converted to VoLTE...
03-17-2023 03:46 PM
@will13am located in the BC interior. YouMail has a built in activation feature so I was using that. I assume it is dialling the codes in the background.
03-17-2023 03:24 PM
@LitlLdy Doesn’t help.😫
03-17-2023 03:18 PM
Hi @Nezgar were you one of those with voice problem 2 weeks ago? I think after that, the forwarding was screw up/reset. So, I am not sure if the forwarding was a problem or that or a problem of VoLTE enablement
03-17-2023 02:14 PM
@siberianquirk , would you mind identifying which province you are located. I am curious where the rollout is happening. Also are you doing the conditional forwarding from the app settings or using forwarding codes.
03-17-2023 01:55 PM - edited 03-17-2023 02:00 PM
03-17-2023 01:43 PM
I was just updated to VoLTE yesterday (it was automatic, I didn’t request it).
I had previously setup YouMail and I just tested to see if it still works, but my voicemail has been reset to the standard Public Mobile voicemail.
I tried to set up YouMail again, but I get an activation error.