Complete transfer and get service

[Stephen74]

I just transferred from Telus.  They have completed the transfer on their end.  But I was just told that transfer couldn't be completed by Public.  And I'm unable to log in.  And there's no customer support.  And I don't have service.  What do I do?

[Stephen74]

Update: It's been 3 hours and Public Mobile was unable to help me.  They said the only thing that can be done is to drive an hour to the closest Telus store and buy a sim card.  And apparently that will fix the issue.  Terrible service.  I'll likely move back over to my original provider.  I do not recommend Public Mobile to anyone.

[Stephen74]

I heard back from them 45 minutes ago asking for account info, etc.  No update since then about when it will be fixed, when I'll have service or access to my account.  So far I rate Public Mobile as a 1/5.  Will continue to update so others can see how they navigate this.  

[hTideGnow]

hi @Stephen74 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@Stephen74  They usually reply in 1-2 hours sometimes longer just keep an eye on your community inbox for response 

[Stephen74]

Yes still waiting to hear back from them.  No idea how long it will be thanks

[Handy1]

@Stephen74  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage