Charged twice for this month's cycle

[Rowdy1212]

Hello,

I took a peek at my credit card transactions, and i see that i was charged on December 27th for $36.80, and again on December 28 for the same amount. I looked in my account to see if the extra charge was applied to credit, but i don't see it. Can someone point me in the right direction to get this resolved? Thanks!

[Rowdy1212]

Hello. After contacting my credit card company, this is exactly what it was!

[softech]

@Rowdy1212   So, like what I said earlier, it was just a pending charge?

[Rowdy1212]

Thanks for the reply. I don't see any available funds after logging in from incognito. I am going to give my credit card company a call and see what they say.

[dejavu89]

Hey, it happened to me this month as well. I raised a dispute with my bank as well. And also spoke to Public Mobile support as well. They might not agree at first but ask them to raise with their backend. Here's my post: https://productioncommunity.publicmobile.ca/t5/Get-Support/Double-Charge-on-my-Credit-Card/m-p/92114...

[hTideGnow]

HI @Rowdy1212   could  one of the 2 charges be pending?  With the holiday, I notice some pending charges could take longer to get off the account.  Call the credit card to see if both are real charges

[Yummy · Accepted solution]

One of charges could be 'pending'.

If it does not clear until Wed. Jan 4 contact agent for an explanation.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Handy1]

Try going in again incognito mode there’s been cache issues or even a different device … if you been over charged pm will give you a credit towards your next bill . But you can talk to a agent aswell for confirmation 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[softech]

@Rowdy1212   

For the credit card charges, any chance one of them is a pending charge?

Did you make any plan change on Dec 28?

Login to My Account using Incognito mode, check Transaction history and see how many time PM charged you

You can also open ticket with PM support and have them to investigate further:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there