08-25-2023 09:51 PM
Hello,
I got my sons Public mobile sim cards and have been customer for a few years now. We had to change sim card for one of my son`s and now we are stuck with an extra unused accoun with an unused phone number yet being charged. How do we cancel the old account if phone number no longer used. We are unableto retrieve either email or password.
08-26-2023 08:35 AM
If you contact the Customer Support Agent, they'll be able to manually update your email/contact details from the backend so that your able to sign in and regain access to your Account.
08-25-2023 09:54 PM
you might have done the wrong thing
with your new sim, you should login to the son's account and request change sim care on the Profile page and not activate a new line
sim cannot be resused, so, you have to do two things
For the new account, you will need to login My Account and disable Autopay from Payment page, Manage Subscription to cancel the account
Buy a new card and go back to your son's original account and go to Profile page , click the pencil beside sim card and update the sim card number
08-25-2023 09:54 PM
@marlene_frade Submit ticket with support to help you remove credit card in file for it
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437