08-25-2023 09:28 PM
Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how
08-26-2023 08:36 AM
Was your Original service also with Public Mobile before switching to e-SIM or did you just Port in from another provider?
08-25-2023 09:49 PM
Usually with in the hour @Terry1973 but there only open from 8am 10PM EST
08-25-2023 09:40 PM
How long does it usually take to get a response
08-25-2023 09:34 PM
Yes i just did. Ty
08-25-2023 09:33 PM
@Terry1973 please submit ticket with support to help you
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-25-2023 09:29 PM
HI @Terry1973
which one was the original service? with PM using physical sim?
for your eSIM, you should get an email from PM with the QR code. Scan it using your phone and you can install it yourself
let us know if you can find the QR code on the email. If not , you will need to submit ticket with PM agent:
