Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.
When I do Ports from Koodo Pre-Paid to Public Mobile I always have to set the New Public Account with a new and Temporary Number.
Than I call the Port team and they do the rest, it's a long process that can take up to two hours.
@rayleishen , if Android, check in Settings > SIM and see if there is a Public Mobile eSIM already set up (probably not, based upon the error message you received and not having received the port out text from Koodo). Too many variables here to narrow down what went wrong. When you check your Koodo account, is the number still active there?