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pm app issues

Terry1973
Good Citizen / Bon Citoyen

why is it that when i try to sign into my account on the app that my secondary account is loading instead?

7 REPLIES 7

Priority
Deputy Mayor / Adjoint au Maire

It remembers the cache from the Previously signed in Accounts, hence why it's should you Account 1 details on Account 2. 

You need to clear your cookies, cache and app data to sign into another Account and see the correct details. 

I'd recommend using the App for to sign into Account 1, and than Google Chrome incognito tab to sign into Account 2. You'll than be guaranteed to see the correct information.


@Terry1973 wrote:

worked...ty

 


hi @Terry1973 

glad it works

Terry1973
Good Citizen / Bon Citoyen

worked...ty

 


@Terry1973 wrote:

how do i clear the app cache


hi @Terry1973 

if you are on iPhone, you have to uninstall and reinstall

if you are using Android, press and hold the app icon, select App info and click clear cache or click Storage and clear cache

hTideGnow
Mayor / Maire

HI @Terry1973 

it was a cache issue

you can either delete the app cache and try again

if still not loading, uninstall and reinstall the app

Terry1973
Good Citizen / Bon Citoyen

how do i clear the app cache

Handy1
Mayor / Maire

@Terry1973  Cache issues clear the app history . Uninstall the app and reinstall it and try again 

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