Cellular data

[BeachyBrandi]

My husband and i have been having trouble with cellular data. I have an iphone and he has an andriod. Yesterday we both could not get on the internet or use any aps. And the same this is happening today.  Turned off and on airplane mode as well as the cellular data. Works for a few minutes and then cuts out.

Any ideas????

Thanks

[Simon23]

Data is still not working, is there an estimated fix? 

[Sydheath05]

I had this issue today. I couldnt get any help. I didnt restart my phone but I toggled basically all my data related settings (VoLTE eSIM) (not roaming lol) , I toggled my physicalSIM card on and off. Same with airplane mode I also changed my acces point to manual, then back to auto. Im not sure which of these did the trick or if you phone has these same options but whatever I did there worked and seems to still be working... (5-10 mins ago now)

I hope this helps...I have had a heck of a time trying to get anywhere with this today myself. 

[Jdeschiff]

My wife and I haven’t had any cellular data - period - for the last two days. Were wondering what’s going on as well.

[DHarasymuk]

I had the same issue.  Rebooted my phone, and the LTE+ data service was back.  

[Jan23]

I am having the same issue. Mine went out yesterday, Monday, and I can not get back into it either

[hTideGnow]

hi @Qcalex 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Qcalex]

So out of nowhere, the lte service keeps stopping out of nowhere, not even a no signal icon, just nothing...

Samsung A53 5G, same 4g plan for a couple of years. 

Restarted the phone a bunch of time didn't work, I have to manually switch to 5G network (yet my plan is 4G, and if I switch back, LTE seems to stay for a few minutes and quits working again)

My phone doesn't seem to have any issues

Any idea what's happening? Thank you all

[hTideGnow]

---

@Santana087 wrote:

For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service 

---

HI @Santana087 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Santana087]

For some reason my data isn’t working I have minutes with data on my plan I haven’t used all my data not even close but for some reason I have no data just cell service 

[hTideGnow]

hi @TanyaB76 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

h i @Ethanashleywood 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Ethanashleywood]

Why is there no internet service

[TanyaB76]

Please reprovision my account if required.

[TanyaB76]

My account is active and I have plenty of data available. I’ve restarted the phone multiple times and toggled airplane mode.  Data and messaging is only working when I have wifi coverage.  Same is happening to my husbands phone. 
help please. 

[djferens]

Sadly, they haven't made any sort of announcement regarding this issue, which is pretty bad after 48 hours. Many customers, including myself and my wife, are still experiencing issues. 

[Dunkman]

@Pleasehelp3 

Many complaints about data in the last day or so. Happening in  Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix.

For some customers, the data just started to work by itself.  You can try rebooting your phone ever 1-2 hours. Network reset of phone may help also. Toggle airplane mode on, then off. 

[Sansan]

It seems alot if people have same issue. Try toggling airplane mode.  If still doesn't work,  ask PM agents to reprovision your account. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or direct. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@Yady 

Many complaints about data in the last day or so. Happening in  Manitoba, Ontario and Quebec. Public mobile is aware and trying to figure out a fix. For some customers, the data just started to work by itself.  You can try rebooting your phone ever 1-2 hours. 

[Yady]

Why I don’t connect to my cellular internet?

[Sansan]

Try toggling airplane mode see if that will fix. Lots of people with same issue this seems to work for most.

[Pleasehelp3]

Can call and send texts.  Have no data and cant receive photo messages 

[Rvidito]

no i’m in nova scotia 

[slusagm]

PM is having some internet trouble in some area.  Try to Reboot the phone and Reset network settings

[slusagm]

Try Reboot the phone and Reset network settings

[MarleyMoo]

Following resetting the network, rebooting my phone and turning airplane mode on and off, I now have data back!

[MarleyMoo]

I am having the same issue - in Nova Scotia

[hTideGnow]

hi @MarleyMoo  and @arronmoore 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[MarleyMoo]

Apparently there's a way to submit a ticket but I'm not sure how

[arronmoore]

Same here wish I could talk to customer support about it