Cant send/receive text after porting number from Virgin to Public mobile

[Simonlauzon1978]

Hi, I am super frustrated! I ported my number over yesterday and noticed today that I cannot send or receive text messages. My Imessage and Facetime are always saying "An error occurred during activation" on the phone number and it wont activate. I have tried ALL the suggestions for getting this to work without any success! Please help!

[Allie-PM]

I just switched too from VM to PM and having the same issue. Calls are ok but text are not coming in. I’m super frustrated now. No actual number to call customer service, just chat. I regret now I switched.. might have to switch back if this issue is not resolved 😞

[hTideGnow · Accepted solution]

hi @Simonlauzon1978 

we are only customers here, so we are not sure if any issue with activation , we are not sure if system side issue with text  after activation, but many had same problem. Best to have agent to check and report us back 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Simonlauzon1978  Public mobile is struggling with new activations . Best to have them re fresh your account and hope and pay it works 

submit ticket with support to fix . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437