Not receiving texts

[ChrisfromPEI]

Just ported over from bell this morning. Using iPhone 13, calls are fine 

Texts are not coming in. Seem to be sending with bell SIM card still inserted. 

 Help

[Allie-PM]

Switched from VM to PM too yesterday and having issues with texts and iMessages. It’s really frustrating.

[Noogan]

Chris I had the exact same issue yesterday, ported from Bell and sms and MMS didn't work. Checked my APN settings to verify, but after I opened up a ticket things started working within 12 hours. 

Hope this helps 

[hTideGnow]

hi @ChrisfromPEI don't use ChatBot then, message them using this link  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@ChrisfromPEI  The very bottom link I sent should work to send private message to agents . You are already logged into community so shouldn’t need to log in again . Click it and start to type message to the agents 

[ChrisfromPEI]

The bottom support tab won’t let me sign in. Keeps timing out.  Can’t receive texts,
Not a great start to my Public Mobile experience at all.

[Handy1 · Accepted solution]

@ChrisfromPEI  Public mobile is struggling with new activations , best to constant support to help . Hope and pray  it works . I can assure thou it’s not your phone the issues it’s a PM issues 

submit ticket with support to fix . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437