Cannot hear callers on my cellphone

[Nuggetbv]

Hi, I have new or refurbished version of an M9 from China.   I cannot hear anyone that I call but they can hear me just fine.  Any suggestions about what might be causing this?  Thanks. 

Pam

[Nuggetbv]

No, it doesn't sound loud enough when Icall myself, or if anyone else calls me.  Speaker phone option works though. 

[DL888]

Call youself using another phone does that work? Put your phone on speaker does that work? Could be a defective phone.

[Daps]

Sorry to say it means your regular speaker is defective.
You can use headset or replace the phone.

[Nuggetbv]

If I turn on speakerphone, I can hear callers, but unfortunately, so can everyone else nearby.  Still can't hear callers on the regular speaker.  

[cavemantoronto]

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@Nuggetbv wrote:

Hi, I have new or refurbished version of an M9 from China.   I cannot hear anyone that I call but they can hear me just fine.  Any suggestions about what might be causing this?  Thanks. 

Pam

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Is if new or is it refurbished? If it's refurbished, speaker might not be repaired properly.

[mimmo]

you can try speakerphone or bluetooth headset. see if that makes a difference. 

[Nuggetbv]

I shall try both!  Thanks so much. 

[geopublic]

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@Nuggetbv wrote:

Hi, I have new or refurbished version of an M9 from China.   I cannot hear anyone that I call but they can hear me just fine.  Any suggestions about what might be causing this?  Thanks. 

@Nuggetbv  More than likely a hardware issue with your phone.

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[Dunkman]

@Nuggetbv 

You can try to put your SIM card in another phone.  To determine whether it is a hardware issue versus Public mobile issue.  

Try rebooting your phone.  Maybe network reset.