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Cannot Confirm My Identity

SeanHenry
Great Neighbour / Super Voisin

Hello.

I just signed up for Public Mobile.  It says on my phone that it's moved over and I can make calls and text.  However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I haven't received it.  I try to log a ticket but there is no category that fits that label.  Any help would be appreciated as I've tried the community link to the ticket but it leads me nowhere.  Beyond frustrated.

 

 

3 REPLIES 3

AK32
Model Citizen / Citoyen Modèle

Hey there, i would suggest trying to restart your device first, but if that doesnt work you can message a PM customer service agent directly using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @SeanHenry 

try to reboot the phone once again and check if you can receive text

if same, then message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@SeanHenry  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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