Cannot Confirm My Identity

[SeanHenry]

Hello.

I just signed up for Public Mobile.  It says on my phone that it's moved over and I can make calls and text.  However, when I try to confirm my identity to get full use of account, it says that it will text a 6 digit code to my number but I haven't received it.  I try to log a ticket but there is no category that fits that label.  Any help would be appreciated as I've tried the community link to the ticket but it leads me nowhere.  Beyond frustrated.

[Meow]

You can change to receive 2FA code from PM by email

[AK32]

Hey there, i would suggest trying to restart your device first, but if that doesnt work you can message a PM customer service agent directly using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @SeanHenry 

try to reboot the phone once again and check if you can receive text

if same, then message support here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@SeanHenry  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437