08-23-2024 11:27 AM
Today I have seen that the public mobile has taken money from my credit account and is still pending? I didn't use any of my data or minute yet For this month of payment and because I'm traveling to my country for two months and I want to cancel my subscription From now on until I come back and really I don't want to pay it today for something that I don't want to use. How can I do that?
08-23-2024 12:34 PM
You have to remove autopay so on next renewal your account will be Suspended up to 90 days. You will not pay for it, number will be still yours. BUT you have to log in around 85th day and pay the bill or account will be Deleted, number lost.
08-23-2024 11:29 AM
HI @Maryamj
so, you want to Suspend your service and not Cancel
But for this payment, it is too late. PM is prepaid provider and do not provide refund.
But if you still not coming back for 2 months, you can do something so the next payment in another 30 days can be stopped
Go to My Account, Payment, and click Manage Subscription and then toggle off Subscribed to disable Autopay