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Cancel subscription in date of payment

Maryamj
Good Citizen / Bon Citoyen

Today I have seen that the public mobile has taken money from my credit account and is  still pending? I didn't use any of my data or minute yet For this month of payment and because I'm traveling to my country for two months  and I want to cancel my subscription From now on until I come back and really I don't want to pay it today for something that I don't want to use. How can I do that? 

2 REPLIES 2

Meow
Mayor / Maire

You have to remove autopay so on next renewal your account will be Suspended up to 90 days. You will not pay for it, number will be still yours. BUT you have to log in around 85th day and pay the bill or account will be Deleted, number lost.

Meow_0-1724430815565.png

 

hTideGnow
Mayor / Maire

 

HI @Maryamj 

so, you want to Suspend your service and not Cancel

But for this payment, it is too late.  PM is prepaid provider and do not provide refund.  

But if you still not coming back for 2 months, you can do something so the next payment in another 30 days can be stopped

Go to My Account, Payment, and click Manage Subscription and then toggle off Subscribed to disable Autopay

 

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