Can't successfully activate new SIM - Payment error at last step

[margarito]

Hi,

I'm trying to activate a new SIM and the payment cannot be processed. I've tried 3 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?

Thanks!

[HALIMACS]

It most certainly should @margarito 

In fact, the whole web page caching and temperamental nature of the activation and logging into self-serve should either be PERMANTENLY  rectified or it should be stated in  bold red lettering  that using incognito tabs, after clearing cache and cookies, fixes a lot of issues around here.

🤞

[margarito]

Thanks so much to everyone for helping. Thank you Lieux! That was a simple fix.

I feel like that should be listed on the page for activations.

[Lieux · Accepted solution]

@Gunner123  That’s not how it goes here in the forum. You can help here directly.

@margarito try to activate your Sim with a new page in a private mode or change your browser.

[Gunner123]

@margarito hi try clearing your cache and try a different browser in secret or ingognito mode