Can't send or receive text messages

[fixin1]

@kijikid - No, not yet.

Always check here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

It may also be a provision error - but iMessage activation issues - no.

For re-provisioning help here:

Category	eSIM	Physical SIM card
Can be re-provisioned by removing from phone and insert into another phone?	NO - You cannot transfer them from one device to another.	Yes, it works most of the time.
Can be re-provisioned by CS_Agent?	Yes	Yes
Recommendation?	CS_Agent	Taking out SIM card from phone and inserting it into another phone.

If you need to contact CS_Agent, contact them here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[computergeek541]

Sorry, but Public Mobile has not announced ant additonal information.

[kijikid]

Any updates on texting issues? 

Thanks in advance 😃 

[kijikid]

Yes , everything else is working!

[Phil_Adelphus]

@kijikid  Is everything else working ok?  If so submit a ticket to support at the chat icon bottom right of this page,

.

[Chalupa_Batman]

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

• Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Queue @HALIMACS and his epic post!! 🙂 

[kijikid]

Have not had text, since since public mobile activated, two days ago.

[hTideGnow]

@kijikid 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437