Can't receive verification code when abroad

[Ina2]

Hi,

How do I log in into my account if they send a verification code by SMS when I am abroad and not receiving SMS?

[softech]

@Ina2   maybe you can do this without agent's help.  The reset password trick worked for many

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1 · Accepted solution]

@Ina2  Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Ina2]

The options I get are either send text or send voice message, both of which do not work abroad

[Ina2]

I did that and it still takes me back to email and password and then again the code

[Handy1]

@Ina2  .hit resend a few times or out in wrong code several times and you should get option for code to be sent to email instead