Can’t make or receive calls

[Cachaca]

Hello

Every thing was going well but now I can’t make or receive calls.  I have turned phone many times, it is not in wifi only and it was working well before. 
I can’t seem to log a ticket as it says “Forbidden A1” every time in press the link.  Thank you

[Shubh2023]

Idk whats wrong, its again back in maintenance. I had to wait 2 days, to get a new number ported in, but no avail! 

[hTideGnow]

HI @Cachaca 

did you reboot the phone ? Try Reset all networks.  And test the sim card in another phone if you have a physical sim and if you have another phone around

[Shubh2023]

Okay thanks : )

[computergeek541]

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@Shubh2023 wrote:

I see. Any clues when they might come back online?

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probably in the morning

[Shubh2023]

I see. Any clues when they might come back online?

[computergeek541]

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@Yvettemm wrote:

I'm also having these same issues. My calls are still working, but I need to get into my account to change to a new credit card. All I'm getting is "Forbidden A1" whenever I log into My Account. 

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The self serve systems are currently offline.  Please try again later.

[Yvettemm]

I'm also having these same issues. My calls are still working, but I need to get into my account to change to a new credit card. All I'm getting is "Forbidden A1" whenever I log into My Account. 

[Cachaca]

Hello. Thanks for responding. I called and the The account is valid. When I dial the phone number it says that the call can’t be completed as dialed.  

[hairbag1]

@Cachaca 

dial 611 with your cell to hear current plan status. See if your plan has expired.

if you're still having trouble, use this link to message Customer Support. Give them as much account info as you can..ie; ph #, account #, PM pin #, name on account..etc..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437